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Chauffeur
07887 478594Get a price

The operator you book with

We quote a fixed price before you book, we take the payment, and we are the party you contract with from the moment you do. Who licenses us, and who drives, are on this page rather than on request.

1Who holds the licence

Licensed by Hertsmere Borough Council as a private hire operator, licence 601.

Operator
BURAQ INT LTD
Licensing authority
Hertsmere Borough Council
Private hire operator licence number
601
Licensed under
Local Government (Miscellaneous Provisions) Act 1976
The address we operate from
Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN
Telephone
07887 478594

You can check an operator licence against the register the council keeps, and read the conditions we work to, on Hertsmere's licensing pages. We would rather you did.

2Why a London service is licensed in Hertfordshire

Our operator licence, our chauffeurs' licences and our cars' licences all come from Hertsmere Borough Council, which is what the law asks for: the three must match. A journey booked with us can then begin or end anywhere in England and Wales, which is why a Hertfordshire licence covers a Heathrow pickup.

It is a fair question and silence would look like an answer, so: the address we operate from is in Hertfordshire, the work is in London, and the law is written to allow exactly that. What it does not allow is a mixture — we cannot send you a car or a chauffeur licensed by anybody else, and conditions 17a and 20 of our licence say so in terms.

3What the council checks before anybody drives

These are facts about the licence a chauffeur has to hold, not promises of our own. The council grants it or it does not.

  • Every chauffeur holds a private hire driver licence from Hertsmere Borough Council, which is granted only after an enhanced Disclosure and Barring Service check.
  • The council requires a medical to the DVLA Group 2 standard, the standard asked of lorry and bus drivers.
  • Each driver has passed the council's knowledge test, which is taken in English.
  • We re-check every licence at renewal and record who checked it and when.

On top of the licence: the car holds a current private hire vehicle licence and insurance for hire and reward naming that car, and anybody who takes or dispatches a booking is on a staff register with a current basic criminal record check, which conditions 41 to 44 require of us.

How to be sure you are getting into the right car, including why an executive car usually carries no plate on the back.

4Our own chauffeurs, and our partner operators

A booking is carried out in one of three ways. We use all three, and would rather say so than let you assume every car is ours.

Chauffeurs who work for us
Dispatched by us, driving under our own operator licence.
Self-employed chauffeurs
Working under our licence, checked by us in the same way and recorded the same way as our own.
Partner operators
Another company holding its own private hire operator licence from its own authority, carrying the booking for us.

When a partner carries your booking you are told. Conditions 10 to 12 of our licence set out how: we record who we passed it to before the car is sent, we have to satisfy ourselves that they are correctly licensed and insured, and we have to tell you we have done it, give you their details, and confirm that carrying out your booking is still our responsibility. Both licence numbers go on the booking record, which is what makes a complaint traceable to the right company.

What does not change is who you are dealing with. We accept the booking, we hold the contract with you as principal, we take the payment and we pay the chauffeur. If something goes wrong it is us you call, and we do not pass you to somebody else.

5How we price, and what we never do

One fixed price per class of car, worked out before you book, with the congestion charge, the emission charges, the tolls, the airport fees and your free waiting already inside it. Anything optional, such as a child seat or an extra stop, is chosen before you see the price, so the price you see is the final one.

If we cannot price a route automatically we say so and offer to price it on the telephone, rather than show a number we are not confident in. The cancellation policy and the terms are versioned, and each booking records the versions it was made under.

6Where these facts come from

Every condition number on this page and in our policies was read from one of these two documents, on the date shown. If one of them changes, the pages change with it.

Back to the clauses of this document

Get a fixed price

Pickup time
Day, then month, then year. London time, in 15-minute steps.
Getting your last booking back.

Five classes of car, each with one fixed price that already includes the charges for the route. You choose a car before you pay.

What people ask

Who is driving, and are they licensed?

Every chauffeur holds a current private hire driver licence from Hertsmere Borough Council, and every car holds a current private hire vehicle licence from the same council and hire-and-reward insurance. The operator licence this site trades under is the one at the foot of every page, Hertsmere Borough Council licence 601. Before the pickup you are sent your chauffeur's first name, their driver licence number and the registration of the car.

Do you use other companies to carry out bookings?

Some. We have our own chauffeurs, and we work with partner operators who hold their own private hire operator licence. Conditions 10 to 12 of our licence require us to record who we passed a booking to, to check that they are correctly licensed and insured, to tell you, and to stay responsible for the journey. We take the payment either way, and the booking record carries both operator licence numbers.

Who is responsible for my booking?

We are. We contract with you as principal, which means your agreement is with BURAQ INT LTD and not with the chauffeur. If anything goes wrong, you deal with us.

Is the price fixed?

Yes. The price you are shown is the price you pay, and it already includes the congestion charge, any tolls, the airport fees and the waiting that comes with your booking. Nothing is added at checkout and nothing is added afterwards unless you ask us to change the booking.

Where do you operate?

London and the airports that serve it, from the address at the foot of every page. Enter your two addresses above and you will either get a fixed price or a clear answer that we cannot do it.