Speak to a person

A person answers the telephone, and a person reads what you write. Neither is a menu and neither is a machine sorting you into a queue.

How to reach us

Telephone: 07887 478594
WhatsApp: Message us on WhatsApp
When a person answers: Our hours of business are still to be confirmed. While a booking of yours is running, somebody answers this number at any time. That is our own undertaking rather than a rule we are held to, and we would rather say which it is.
Email: Details to follow
The address we operate from: Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN. Open it in a map
Where a complaint goes: To us, on the telephone number above. Making a complaint, below, sets out each step.

Where we operate from

Our operating centre is 15 miles north-west of Charing Cross, in Hertsmere. Operator, driver and vehicle licences all come from Hertsmere Borough Council, which is what the law requires: the three must match. A booking can then begin or end anywhere in England and Wales, Heathrow included.

Centre 42, 42 Watling Street, Radlett, Hertfordshire WD7 7NN. Map data © OpenStreetMap contributors. Pan and zoom this on OpenStreetMap.

While you are travelling

Call us and quote your booking reference. It is on your confirmation and in every message we send you. Whoever answers can reach your chauffeur, move the pickup, or deal with anything else about the booking.

If you are in danger, call 999 first and us second. If you are not sure the car in front of you is ours, do not get in: check the registration against the message we sent you, and call us.

How to be sure you are getting into the right car, and what the chauffeur carries instead of a plate on the back.

Write to us instead

For something that is easier written down than said. A date you are turning over, a route with three stops, a question about an invoice. It reaches the same office as the telephone.

Making a complaint

Call 07887 478594. Ask for the complaint to be recorded.
We give it a reference, tell you who is handling it, and keep the record for at least twelve months, which our licence requires of us.
If you are not satisfied with how we have dealt with it, it goes to the council that licenses us, and the next paragraph says how.

You can also complain in writing to Hertsmere Borough Council, the authority that licenses us, at licensing.taxis@hertsmere.gov.uk. If a crime may have been committed, call the police on 999 in an emergency or 101 otherwise. Where a complaint alleges violence, a sexual offence, or a risk to a child or a vulnerable adult, we report it to the council and the police immediately.

We handle every complaint the same way, whoever carried out the booking and however it was made. The complaints procedure sets out each step and how long it takes, and licensing.taxis@hertsmere.gov.uk opens a message to the council itself.

Lost property

Call with your booking reference. We record a lost item against the booking and against the chauffeur, so the search starts from the right car rather than from a description of it, and we tell you what we found within 24 hours.

Money, a telephone and an identity document are the exceptions: our licence requires those to be taken straight to the nearest police station, so ask us for the station and the reference rather than expecting us to be holding them.

How long we keep a found item, and how you get yours back. Help with a booking answers the rest.

Or book without calling

Pickup

Destination

Pickup time

Date

Time

Day, then month, then year. London time, in 15-minute steps.

Passengers

Getting your last booking back.

Five prices, one per class, each final. You choose before you pay.

What people ask

Can I speak to a person?

Yes. Call 07887 478594. Someone answers during our hours of business and at any time while a booking of yours is running. That is our own undertaking: London operators are required to do it by regulation and Hertsmere does not impose the same condition, so we hold ourselves to it rather than claim a rule that does not apply to us.

How do I make a complaint?

Email the address at the foot of this page or call 07887 478594 and ask for a complaint to be recorded. We acknowledge it, give it a reference and tell you who is handling it.

I have left something in the car.

Call 07887 478594 with your booking reference. We record lost property against the booking and against the chauffeur, so the search starts from the right car rather than from a description.

How do I cancel or change a booking?

Cancel in your account. The refund follows the version of the cancellation policy your booking was made under, and you see it before you confirm. To change a booking, use the "Request a change" link on it.

When do I pay?

You pay when you book, by card, Apple Pay or Google Pay. Card details go straight to our payment provider and are never held on our systems. To book by telephone, call 07887 478594.